Imagine this. You have a colleague at work that asks to speak with you. They have something they want to tell you. Something that you need to know about them. Alone together, they tell you they are transgender and are going to transition.

When someone comes out to you as Transgender – how do you respond?

Below you will find 3 things to be aware of AND 10 things you can do to support a Trans person – both at work and at home.

Here are the 3 things to be aware of.

Firstly, consider all those years they have been dealing with gender dysphoria, confusion, distress, turmoil, trauma of going through the ‘wrong’ puberty, isolation, keeping a secret and pretending to be someone else – so they can be accepted.

Next, bear in mind that coming out is not a thing to be taken lightly. That moment of coming out is a sacred one. This is not a phase they are going through. This is the result of many sleepless nights and years of confusion, turmoil, distress, struggle and anxiety. That moment with you is the culmination of many hours of deliberating the exact words to use, the appropriate timing and potential reactions. When someone ‘officially’ comes out they are not saying those words for the first time. They have practised for months, maybe years, worried about the reaction they might receive.

And finally, they have a million and one thoughts and fears running through their head right now. The fear of being rejected or being accepted and the impact it will have on their relationships (including yours). Fear of violence, prejudice, judgements and discrimination. Anxiety about ‘passing’ and how convincing they will be to others. Fears and concerns about the medical interventions that lie ahead. The frustration of changing legal documents and having to explain to many strangers their situation so they can successfully transition.

How can you support them?

Here are 10 things you can do to support a Trans person – both at work and at home.

  • Congratulate them and acknowledge their courage. It is a significant moment for them to have a conversation with you about it. Acknowledge that.
  • Talk to them about it. Find out more about their journey and the path they want to go down for their transition. Every individual’s transition is different.
  • Ask what their concerns are and how you can support them. Let them know you are there for them and if they want to talk about anything, the door is always open.
  • If you have any questions, ask them. Ask about pronouns, their name and when they want to start using their choice of pronouns and name. Stay clear of personal, intimate and inappropriate questions.
  • Be ‘normal’ with them. There is no need to change your behaviour, the way you talk to them or your work-based requests.
  • If someone has come out to you, that doesn’t mean they are ready to come out to everyone. Don’t ‘out’ them to others or share information they have told you in confidence. Let them be the one to tell who they choose to tell and when they are ready.
  • Be their ally. Make the effort to educate yourself about trans issues – so your colleague doesn’t have to and so you can be a better ally. If someone is having an inappropriate conversation about them, speak up. If you notice any form of discrimination, report it. If someone is asking them inappropriate questions, tell them.
  • Relax about same-sex spaces (such as the bathrooms). Welcome them into those areas.
  • Invite them along to same sex events. That way they won’t have to feel uncomfortable asking if they can come along.
  • Celebrate with them on international and national transgender holidays, such as International Transgender Day of Visibility (in March).

Remember, coming out and transitioning is a big step for an individual. 

When transitioning there are lots of decisions to make. This can be stressful for the individual but it can also be very exciting for them as they are able to act and move towards a more authentic self. No more hiding and pretending to be someone they are not.

You are about to get to know the real and true person that has been bursting to free themselves!


  • Gina Battye

    World-Renowned Psychological Safety and LGBT+ Consultant & Trainer for Multinational Corporations, Fortune 500s, TV, Film & Global Press

    Gina Battye is a world-renowned Authenticity, Psychological Safety and LGBT+ Inclusion Consultant and Trainer for Multinational Corporations, Fortune 500s, TV, Film and the Global Press. As a media friendly experienced expert, with an acting background, Gina has been featured extensively in the media, with her 5 Pillars of Psychological Safety and The Authentic Self Process. You may have seen her on Sky News, heard her on BBC Radio or seen her featured in Forbes, Psychologies, Cosmopolitan, Pink News, Vice, Diva, Curve to name a few. * * * Website: The 5 Pillars of Psychological Safety: The Authentic Self Process: * * *