There’s nothing soft about emotional intelligence.
Police personnel in Maharashtra, a state in India that’s home to over 100 million people, will now be trained in emotional intelligence to help them navigate interactions with the public.
“To enhance the service delivery of police to the public, improving the decision-making ability and to build their confidence level, the state police has introduced a course in emotional intelligence in the training,” Maharashtra Director General of Police Satish Mathur told the Press Trust of India.
Over 3,000 police personnel have been trained so far. The hope is that Maharashtra police will gain from the training an improved ability to de-escalate situations and build positive community relationships.
Read more about the initiative at India Today.