… Mental Health needs to become an integrated part of an organization’s overall business strategy and measurement framework. In the same way finance and revenue teams track and measure data points relating to monies, the same will be needed to track and measure human behavioural data and mental wellness so that these points can be optimized. Therefore a Mental Health system is a necessary adaptation for any organization that wishes to succeed. Most organizations right now do not have any optics or data relating to the Mental Health of their workforce. So how can they make informed management decisions without critical information about their people’s productivity (or lack of)? Simple answer is that they will struggle. This is how Mind You has set itself apart from the usual Mental Health providers. We have a data-centric approach to transform an organization’s Mental Health ecosystem that focuses on increased productivity, resilience and mental recuperation. This then opens the door to Behavioural Health and Positive Psychology that continues the progression to increased productivity and growth.
When it comes to designing the future of work, one size fits none. Discovering success isn’t about a hybrid model or offering remote work options. Individuals and organizations are looking for more freedom. The freedom to choose the work model that makes the most sense. The freedom to choose their own values. And the freedom to pursue what matters most. We reached out to successful leaders and thought leaders across all industries to glean their insights and predictions about how to create a future that works.
As a part of our interview series called “How Employers and Employees are Reworking Work Together,” we had the pleasure to interview Yuri Marshall, CEO of Mind You Mental Health Systems.
Yuri Marshall is an Filipino-Australian entrepreneur who pivoted from the legal industry to Mental Health when he faced his encounter with suicide in 2019. As a suicide surivor, his passion for transforming Mental Health care in the Philippines is founded on the belief that a sustainable ecosystem is needed across all layers of society to create real change and save lives. His organization Mind You Mental Health Systems now helps some of the most prominent organizations in the country such as Ayala, SM, Grab, GCash, Zalora and even the Department of Health (DOH).
Thank you for making time to visit with us. Our readers would like to get to know you a bit better. Can you please tell us about one or two life experiences that most shaped who you are today.
The two major experiences that helped shaped my life is the death of my father at the age of 10, which forced my consciousness to evolve at a faster pace in order to survive with my single mother, and the experience of facing suicide and surviving it. The latter experience pushed the importance of “mental health” to the top of my values hierarchy and now the purpose of my life and my organization, Mind You, is to help develop sustainable psychological safety and human capital security systems for communities and individuals.
Let’s zoom out. What do you predict will be the same about work, the workforce and the workplace 10–15 years from now? What do you predict will be different?
Firstly, with the global recession looming, workplaces will be forced to adapt to paying close attention to their number one resource ~ their employees. My prediction is that organizations will have highly optimized working ecosystems that will be conducive to a thriving workforce. This will increase productivity, whilst reducing attrition, presenteeism and absenteeism. The focus on self-sustaining productivity will create the need for reliable data management systems to capture mental health and human behavioural information to help support the decision making process to be primarily evidence-based.
What advice would you offer to employers who want to future-proof their organizations?
Be data centric. You must be able to have optics into the critical drivers (advanced KPI’s) of your organization so you can track, measure and re-calibrate and optimize organizational activities. From my perspective, workforce Mental Health is critical to productivity and output so having an integrated mental resilience and recovery system is necessary to future-proof your organization as we move into a global recession.
What do you predict will be the biggest gaps between what employers are willing to offer and what employees expect as we move forward? And what strategies would you offer about how to reconcile those gaps?
Job security, transparency, inclusivity and psychological safe working environments are the glaring gaps. Strategies that can help these areas will be leadership & management training that centers around these key areas to alleviate the intergenerational stigmas in the management chain, and systemic re-evaluation to create more coherent value chains throughout the organization.
We simultaneously joined a global experiment together last year called “Working From Home.” How will this experience influence the future of work?
In my view the main takeaway, from the last two years of working from home, is that productivity is not necessarily tied to working on site (depending on your industry, as there are some industries that clearly require an on-site labor force). What this means is that organizations who were able to adapt to a sustainable hybrid work model can continue to benefit long-term with cost savings from this arrangement. Technological developments will surely influence these hybrid models and even improve productivity and growth.
We’ve all read the headlines about how the pandemic reshaped the workforce. What societal changes do you foresee as necessary to support a future of work that works for everyone?
Virtual soft-skills training and modernized education is what is needed on a societal level. If we continue to leverage technology to optimize communication and business interactions, we will see more virtual set ups in the future. To replace the natural transfer of soft skills from being physically immersed in a traditional working office environment, we will need to create a focus on how to transfer soft-skills amongst team members in a virtual way. You see this in sales, negotiations, partnerships, meet-ups and networking. In tandem, the education framework has to adapt! Education systems around the world and especially in developing nations need to focus on keeping up with technological advancements and modern sciences. We cannot afford to fall behind education standards. There must be a concerted effort to raise the bar with education and training standards in order to survive economic challenges.
What is your greatest source of optimism about the future of work?
History. What I mean specifically is that history shows that there are economic and technological advancement patterns that are intertwined in ebbs & flows along with cycles throughout our own evolution as humanity and society. I am optimistic about the near future, when we are all coming out of the next recession, and when we have made technological adaptations to how we do business and how we live life. That excites me! We are a resilient species and I have trust in our ability to overcome insurmountable adversity. That gives me hope and an unlimited source of energy to face whatever challenges lie ahead.
Our collective mental health and wellbeing are now considered collateral as we consider the future of work. What innovative strategies do you see employers offering to help improve and optimize their employee’s mental health and wellbeing?
Mental Health needs to become an integrated part of an organization’s overall business strategy and measurement framework. In the same way finance and revenue teams track and measure data points relating to monies, the same will be needed to track and measure human behavioural data and mental wellness so that these points can be optimized. Therefore a Mental Health system is a necessary adaptation for any organization that wishes to succeed. Most organizations right now do not have any optics or data relating to the Mental Health of their workforce. So how can they make informed management decisions without critical information about their people’s productivity (or lack of)? Simple answer is that they will struggle. This is how Mind You has set itself apart from the usual Mental Health providers. We have a data-centric approach to transform an organization’s Mental Health ecosystem that focuses on increased productivity, resilience and mental recuperation. This then opens the door to Behavioural Health and Positive Psychology that continues the progression to increased productivity and growth.
It seems like there’s a new headline every day. ‘The Great Resignation’. ‘The Great Reconfiguration’. And now the ‘Great Reevaluation’. What are the most important messages leaders need to hear from these headlines? How do company cultures need to evolve?
Adaptation is the key message, followed by sustainable economics. The most effective leaders will be those who are tuned into “pattern recognition” and see this period of time as a recurring pattern in our economy and society. This gives way for anticipatory leadership where preparation can benefit those who are ready for the economic and social winter ahead. In analogous terms, you can either freeze during the winter, or prepare for it and learn how to ski, snowboard and thrive even when it is winter season. The second part ie. Sustainable economics is a paradigm shift that I think humanity is still moving through. We will get there and I believe we are heading in the right direction as long as we stay connected to each other and continue working towards a prosperous future that includes environmental conservation and sustainable energy alternatives.
Let’s get more specific. What are your “Top 5 Trends To Track In the Future of Work?”
Top 5 Trends to track in the Future Work
First on my list of Top 5 trends in the future of work is (trend 1)
- Organizations Adapting to Tech Ecosystem
- Accelerated by the pandemic, organizations are being forced to upskill their employees by training them to adapt to work ecosystems hosted entirely online. In Fact in a recent study by Decoding Ways of Working it showed that 85% of Filipinos shifted from onsite too work from home set up. A trend that was previously observed primarily in international work settings is now becoming the norm for many Filipino workers. Between 2010 and 2020 there was a 3 fold increase active internet users accounted for in the Philippines alone. That means that in the last 10 years we observed an additional 60million Filipinos with access to the internet. This is a total of 66% Filipinos using the internet. With this shift being relatively new in our country, I would definitely say that this is a trend to observe and prepare for.
- To name a few already existing comprehensive digital ecosystems, Facebook and Microsoft are leading the front in this and orienting employees to work purely online has never been easier.
- The challenge now for industries and organizations is keeping key personnel in the organization at optimum levels of learning and responsiveness. Especially those belonging to the population who are less technologically savvy or unfamiliar to working relatively isolated.
- For employees, individuals looking for jobs or fresh graduates the ability to educate and re educate, self correct and learn and re learn new skills and methods are core skills in the future.
With the tech ecosystem evolving and the rise of hybrid work set-up I could also see that organizations would adapt to the following method ( 2nd trend)
2. Organizations using employee monitoring and analytics to track the productivity and efficiency of their employees.
- Studies have shown that employers are now investing in technologies that would help them monitor and track the behavior of their employees.
- This is an emerging trend in the working industry as interest of organization has sparked with this kind of technology since the start of the pandemic, as organizations adapt a work from home system. Organizations are now looking for ways to monitor the performance of their employees including their mental health. Identifying and having tangible data helps the organization develop programs that would help the employees increase their productivity and efficiency.
- However a challenge that I’m seeing here is how organizations will ensure privacy and establish trust while monitoring employees’ performance.
- Therefore here at Mind You what we do is we partner with companies to help them monitor their employees (in the context of their mental health). This ensures that the employees are in a safe space away from shame, discrimination and stigma they migh feel if monitoring comes directly from their organizations.
However this should not hinder the organizations from building a safe space for their employees. Which brings me to the next trend I’m seeing
3. Establishing Psychological Safety in a Hybrid Work Set-up
- Establishing psychological safety is even more complex in hybrid working environments, with limited social cues available as the shift from on site to hybrid work set up is emerging.
- For Managers and Leaders :This is a trend to monitor as building rapport that creates effective communication with teams is the next big thing. Effective Managers and Leaders must learn how to immediately gain the trust and respect of their team, as a psychologically safe environment and clear and concise communication will be the core pillars of the future of hybrid work.
- Having Employees develop respect for their Supervisors and Organization creates an added layer of commitment and motivation to the hybrid work scenario.
All this changes could be stressful therefore a challenge and the next trend I’m also seeing is organizations (trend 4).
4. Transitioning from Healthy Employees to Happy Employees.
- Health is currently the priority focus on organizations, physical and mental health.
- As technology begins solving all the basic human needs, the next step is providing purpose and meaning in one’s employment.
- The next step is creating happy employees that identify with the company and creating interconnected communities within the organization.
- Businesses can be an analogy of a country and its citizens. Is the country that you are in fair in its judicial application? Does it provide all basic universal needs, does it consider you career and wellbeing? Does it give you purpose?This is the next level of engagement.
- Mental health and wellness will be the newest metric that companies should use to retain talent and drive productivity.
5. Converting the Great Resignation to Employee Retention
- The Great Resignations is a phenomenon that started since late 2020 to early 2021 where there are a high number of employees quitting their jobs.
- According to a recent Deloitte study 40% of Gen Z and 24% of Millennials would like to leave their job within two years. Apart from the pay these populations are motivated to choose a workplace that has good work life balance and learning & development opportunities.
- Thus it is a challenge and trend to monitor how companies will effectively convert the great resignation to employee retention. It is a challenge for them to try and align their values to what the employees are looking for because it looks like that more than the pay, these new sets of employees are also focusing a lot more on their health and wellbeing.
- Failure to provide them with this set of motivation urges them to leave the company and look for new opportunities.
- Thus here in Mind You I try to align the values we have as a mental health company to my own employees to guarantee that it is not only our client who has happy and healthy employees but to ensure that my employees are also in good shape mentally and physically.
I keep quotes on my desk and on scraps of paper to stay inspired. What’s your favorite “Life Lesson Quote”? And how has this quote shaped your perspective?
“It is in your moments of decision, that your destiny is shaped” ~ Tony Robbins. This quote has profoundly shaped my perspective in life because it stems from the psychological underpinning of the MEANING we literally make from moment to moment. What I mean specifically is that the way you feel as a result of external triggers and emotional inducing moments are in fact “decisions” that you make (either consciously or subconsciously) to feel a certain way, or to think a certain way. So I now live my life with a sense of ownership of all the virtues and vices I choose to experience.
We are very blessed that some of the biggest names in Business, VC funding, Sports, and Entertainment read this column. Is there a person in the world, or in the US, with whom you would love to have a private breakfast or lunch, and why? He, she, or they might just see this if we tag them.
Does Jordan Peterson count (as North America — close enough lol)? As a clinical psychologist and public communicator, on his philosophical understanding of psychology, life and meaning ~ I resonate with his level of consciousness towards contributing to the evolution of humanity. His ability to spark curiosity, conversation and debate is unbelievably thought provoking and gives way for forward thinking. I would honestly love to work with him and share ideas on how to better serve humanity and plan a prosperous future which is founded on sustainable practices across the entire spectrum of human activities.
Our readers often like to continue the conversation with our featured interviewees. How can they best connect with you and stay current on what you’re discovering?
I haven’t chosen to be active with my professional discoveries on social media, so perhaps the best way to stay connected with me is to visit mindyou.com.ph and subscribe to our socials @mindyoumhs (on all social media) and check out the work we are delving into. Mind You isn’t just work for me. It is my contribution to the Philippines and the world in this lifetime and I guess it is my labour of love. So most of my professional discoveries have and will find its way through Mind You’s impact to help save lives and guide people towards a meaningful future.
Thank you for sharing your insights and predictions. We appreciate the gift of your time and wish you continued success and good health.