Dave Kerpen is a serial entrepreneur, New York Times bestselling author, and global keynote speaker. Dave is the co-founder and chairman of Likeable Media, your non-agency of record, and the founder and chairman of Likeable Local, a social media software firm serving thousands of small businesses. His newest book, The Art of People: 11 Simple People Skills That Will Get You Everything You Want, is out now, as is the 3rd edition of the classic Likeable Social Media.