Author(s)

  • Jeanne Bliss

    CCO Pioneer, Keynote Speaker, Best Selling Author and Consultant

    Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives. Jeanne is also the author of the groundbreaking book, “Chief Customer Officer” (Jossey-Bass, 2006) as well as the best-seller “I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad,” (Portfolio, 2001), “Chief Customer Officer 2.0” (Wiley, 2015) and her forthcoming book, “Would You Do That To Your Mother?”

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