Author(s)
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Krista Bourne
SVP and President, Sales and Operations, Verizon Consumer Group
With over 20 years of influencing consumer sales and service strategies for a Fortune 20 telecommunications company, I combine a robust corporate track record with a dynamic personal story to inspire high-performing teams and develop the next generation of leaders. My career journey from mailroom associate to Senior Vice President embodies Mary Engelbreit’s advice: “Don’t look back; you’re not going that way.” Whether championing technological innovation or coaching teams to ensure their professional advancement, I’m passionate about propelling people and ideas forward. I am currently responsible for the channel management of Verizon Consumer Sales and Operations. My team supports all points of distribution across the US including Corporate Stores, Authorized Agent Partners, Inside Sales, National Retail, Direct to Consumer and Digital Chat. I am honored to share this space with the more than 15,000 V-Teamers that are part of the Consumer Sales and Operations team.