There are many companies offering revenue cycle management, but it can be difficult to know who you should work with. Here are four things to look for when you are looking for the best medical billing services:
Experience—Look for a company that has been in business for at least five to ten years. The codes for billing are in the software, but it takes time and experience to learn how to apply the less common ones, get all the details on claims right, and be able to quickly recognize exactly what the problem is on a denied claim and get it paid.
Large staff—One of the hazards of in-house billing is that when one of the few billers in your office becomes ill or suddenly leaves their job, your billing falls behind. While it may feel more comforting to work with a small local company, they have the same vulnerabilities as an in-house billing staff. One person’s absence throws off the whole system. If the owner of that billing company becomes ill or goes out of business, your billing will be left unmanaged. This is preventable by working with an established billing company with a large staff so that if someone leaves their position for any reason, there is another experienced professional already in the same system and ready to follow through on your claims.
Accessibility—It is important to work with a company that is big enough to have a solid foundation, but at the same time, you have to be able to reach them with questions and not get stuck on the phone pressing buttons trying to reach a real person. Having access to someone who knows your account and is available to speak with you is also vital for a successful medical billing relationship.
Satisfied clients—The best medical billing services not only manage claims but also clear up old AR accounts and increase clients’ revenue far more than their services cost—and will have the customer testimonials to prove it.